Subscribed through Apple Store

If you purchased your BeenVerified subscription through the iOS app, your subscription is managed by Apple. Apple requires that you cancel your subscription through your Apple ID account. You can follow these steps to cancel your subscription:

1. On your device, open the Settings app.
2. Tap your name.
3. Tap Subscriptions.
4. Tap the active BeenVerified subscription.
5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

For more information and screenshots of these steps, please see https://support.apple.com/en-us/HT202039. If you need assistance with this process, please contact Apple.

Steps to cancel (iPhone or iPad):

• Open the Settings app.
• Tap your name.
• Tap Subscriptions.
• Tap the subscription that you want to manage.
• Tap Cancel Subscription. If you don’t see Cancel, the subscription is already cancelled and won't renew.

Subscribed through Google Play

The user can cancel the subscription by opening the Google Play app, tapping Account, then selecting Subscriptions and finally tapping the Cancel button.

When a user cancels the subscription, the user will still have access to the product until the current paid period expires.

Uninstalling the app will not automatically stop the subscription. The user must follow the described process to properly cancel the plan. 

Steps to cancel (phone or tablet)

• On your Android device, go to your subscriptions in Google Play.
• Select the subscription you want to cancel.
• Tap Cancel subscription.
• Follow the instructions.