A Court Runner request to county criminal court will return felony and misdemeanor convictions dated within the past seven years. If the case is dated over seven years ago, this is one reason it would not be returned by the researcher. If the case was an arrest or did not result in a conviction, this is another reason it may not have been returned.
You can also check to see the full name that appears on the top of your report, as this is the name that is searched at the county court. Is this the name the case is filed under? Is it possible the case was filed with a different county?
If you have additional questions, please don't hesitate to contact us at firstname.lastname@example.org.