What is a chargeback? What is a dispute?
A chargeback is a payment reversal provided by a bank to the card holder on unauthorized or fraudulent purchase transactions. It is not to be confused with a refund, which is a return of payment back to a legitimate purchaser dissatisfied with the services paid for.
Incurring a chargeback on your account will result in an account suspension and will prevent us from issuing refunds on the disputed transaction in question. We also reserve the right to challenge a chargeback if we believe that the dispute is invalid. In this case, if we win the challenge, you will still be charged for the initial transaction and you will not be able to receive a refund on that transaction.
Canceling a dispute and getting a refund
If you are unsatisfied with the service or data we provided and would like to request a refund, or cancel your account, please contact our Customer Support center and our team will be happy to assist you.
If you have mistakenly requested a chargeback instead of a refund, you can generally cancel that dispute within 10 days, depending on your bank. Charging back a legitimate transaction will result in us being charged fees, the permanent suspension of your account, and the refund, if issued, potentially taking longer to post to your account (plus we reserve the right to challenge your dispute with the bank).
Our customers’ satisfaction is of the utmost importance. If you require assistance, have any questions about your subscription, or are simply not sure how to proceed, please visit our FAQ section or contact us.