All purchases made through the Apple App Store or Google Play, including your subscription purchase, are controlled by Apple or Google. Unfortunately we do not have access to these transactions to assist you with a refund. Please see: Apple App Store Refunds or Google Play Refunds for more information.

These steps are only for those who used the Apple App Store or Google Play as a payment method. If you manually entered your card information or used PayPal, Google Pay, Apple Pay or Venmo please call 1-866-885-6480 or email support@beenverified.com to reach our customer care line for assistance with your refund request. 

You can check out our Refund Policy here.